Terms and Conditions – A.P.C. Loyalty Programme
A.P.C. Loyalty Programme (hereinafter the “A.P.C. Loyalty Programme” or the “Programme”) is a programme set up and managed by Atelier de Production et de Creation “A.P.C.”, a French simplified joint-stock company, registered on Paris Trade and Companies Register under number 334 140 167, and having its registered office at 39 Rue Madame, 75006 Paris (hereinafter “A.P.C.”). This programme enables individuals residing in the Eligible Area (as defined below) who have joined (hereinafter the “Members”) to earn loyalty points to gain rewards.
By joining the A.P.C. Loyalty Programme in any way, the Member unconditionally accepts these Terms and Conditions.
1 – Purpose
These Terms and Conditions set out the membership requirements for the A.P.C. Loyalty Programme which enables customers to (i) earn loyalty points based on how much they spend in A.P.C. stores and/or on the A.P.C. Website (hereinafter the “Website” as described below) and (ii) use the accrued points to gain rewards described herein.
The A.P.C. Loyalty Programme is exclusively valid in the eligible area, namely:
in all A.P.C. standalone stores (excluding all resellers and A.P.C. concessions in other stores, for example, department stores) located in France, Belgium, Germany, Denmark, Italy and the United Kingdom;
on the Website, which depends on the delivery location for the items ordered by the consumer, namely:
(hereinafter the “Eligible Area”).
2 – Joining the A.P.C. Loyalty Programme
2.1. Eligibility requirements
The A.P.C. Loyalty Programme is reserved for consumers, who have a postal address in the Eligible Area, are aged 18 or over, and have a customer account with A.P.C. (created in a store or on the Website).
Joining the A.P.C. Loyalty Programme is free.
2.2. How to join
Customers can join the A.P.C. Loyalty Programme in an A.P.C. store or on the Website. Any person can join the A.P.C. Loyalty Programme on request in an A.P.C. store or by selecting the relevant option on the Website in the “My Account” section.
Following the first purchase by the Member under the A.P.C. Loyalty Programme, they will receive a confirmation email including their loyalty programme number.
2.3. Linking a loyalty programme number with a customer account
The loyalty programme number is valid in the whole Eligible Area. In principle, it is linked with the customer account created on the Website (hereinafter “online customer account”) or in an A.P.C. store (hereinafter “store customer account”) used by the Member to join.
However, a Member who has both an online customer account and a store customer account may decide at any time to link their loyalty number with one of their customer accounts with which it has not yet been linked, even if the online customer account and store customer account were not created in the same country in the Eligible Area. In this case, any purchases made by logging into one of their two customer accounts will automatically be counted in the calculation of their loyalty points under this loyalty programme number.
Conversely, if the Member who has an online customer account and a store customer account does not link their loyalty number with their two customer accounts, any purchases made by logging into the customer account with which the loyalty number has not been linked will not be counted in the calculation of loyalty points.
The Member may link their loyalty programme number with their customer account on making a request in an A.P.C. store or by completing the designated fields on the Website.
3 – Gaining loyalty points
3.1. Earning loyalty points
The Member will earn points:
when they make purchases on the Website, provided that they have linked their online customer account with their loyalty programme number;
when they make purchases in A.P.C. stores, provided that they give the information required to identify their store customer account at the checkout and they have linked it with their loyalty programme number.
Purchases not assigned to a loyalty programme number at the checkout or when confirming an order on the Website may not be taken into account retroactively for the A.P.C. Loyalty Programme.
3.2. Calculating loyalty points
Deferred loyalty points are awarded for each purchase in an A.P.C. store or order on the Website under the loyalty programme number provided at the store checkout or when placing the order on the Website on the following basis (depending on the currency used for the purchase), which may be amended at A.P.C.’s discretion:
1 euro spent = 1 point;
1 pound sterling spent = 1 point;
8 Danish krones = 1 point;
Loyalty points are calculated per whole point earned, regardless of the currency (for example, €1.98 = 1 point).
Loyalty points are calculated by taking into account the price (including tax) of the items purchased. Members can also earn loyalty points when purchasing discounted or sale items. In this case, the amount taken into account is the actual price paid, i.e., the sale price or discount price.
However, only product prices are taken into account: service charges, such as, without this list being exhaustive, delivery costs, alterations, dry cleaning, packaging (gift packaging or gift packaging with a personalised card), credit notes issued in the scope of Vintage or Recycling offers, etc. are not counted.
3.3. Crediting loyalty points and validity period of loyalty points
Crediting loyalty points to the Member’s loyalty programme account is deferred until the corresponding purchase is complete.
3.3.1. Crediting validity points for online purchases
For online purchases, loyalty points are credited when the return or exchange period has expired, namely:
- within a maximum of 21 days following shipment of the order if the Member does not exercise their cancellation right and does not request an exchange in accordance with the Terms and Conditions of Sale.
- within 75 days following shipment of the order in the event of an exchange and/or exercise of the cancellation right.
In the event of exercise of the cancellation right, the loyalty points corresponding to the purchase will not be credited to the Member’s account.
3.3.2. Crediting loyalty points for in-store purchases
For in-store purchases, loyalty points are credited within 24 hours following the purchase.
The Member is entitled to return an item to a store within 15 days following the purchase in exchange for a credit note for the same value as the returned item. In this case, the loyalty points credited in relation to the returned item will be deducted from the Member’s loyalty programme account. The loyalty points will not be recredited to the Member’s loyalty programme account until the Member uses the credit note issued and in accordance with the same rules (i.e., within 24 hours).
3.3.3. Validity period of loyalty points
Loyalty points are valid for 12 months following the date and time of the Member’s point-generating purchase. Therefore, for example, if the Member makes a purchase at 1.43 p.m. on 15 January, the loyalty points generated by this purchase will expire at the same time on 15 January in the following year.
The Member may view their loyalty points balance at any time:
- in the “Loyalty” section after logging into their customer account on the Website if their loyalty programme number is linked with their online customer account;
- at the store checkout on request.
4 – Rewards
Members are eligible for different rewards depending on how many loyalty points they have accrued in accordance with the provisions of Article 3.
All rewards are reserved for the Member. To gain rewards, the Member must be able to provide their loyalty programme number and proof of identity at all times.
4.1. 400-loyalty point threshold
When the Member reaches the 400-loyalty point threshold, they will qualify for loyalty rewards. The Member will continue to benefit from these rewards as long as they fulfil the requirement of having earned at least 400 loyalty points in the last 12 months. For example, a Member who earns 200 points on 15 January, then 200 loyalty points on 15 April will qualify for loyalty benefits on this date when they reach the 400-loyalty point threshold.
- If they do not subsequently earn any other loyalty points, and since loyalty points are valid for 12 months in accordance with Article 3, they will continue to benefit from loyalty rewards until 15 January in the following year. On this date, their first 200 loyalty points will expire and the Member will only have 200 loyalty points remaining which were earned in April.
- On the other hand, if the Member earns 200 new loyalty points in December, they may benefit from the loyalty rewards until 15 April in the following year.
Accrued points which are spent under the A.P.C. Loyalty Programme offer in accordance with Article 4.2. will continue to be taken into account for the purpose of calculating loyalty points to qualify for loyalty rewards for 12 months following the date of the point-generating purchase. For example, a Member who earns 400 loyalty points on 15 January, then 200 new loyalty points on 15 April will qualify for the A.P.C. Loyalty Programme offer on 15 April when they reach the 800-loyalty point threshold. These loyalty points will be automatically deducted from the Member’s loyalty points balance on this date in accordance with Article 4.2. Nevertheless, they will continue to be taken into account in relation to loyalty rewards, and the Member will continue to benefit from these loyalty rewards until 15 April in the following year, when the remaining 400 loyalty points will expire.
4.2. Loyalty rewards
The Member will qualify for various free services in the way of loyalty rewards.
Loyalty rewards are as follows:
- basic alterations to items purchased in A.P.C. stores will be free:
. Tightening up or replacement of a button;
. Alteration to a basic hem, machine-stitched hem or turned-up hem;
. Alteration to a hem by hand, skirt hem or original jeans hem;
. Alteration to a shirt hem;
. Alteration to a shirt or jacket sleeve;
. Shortening or tailoring of the leg on a pair of jeans;
. Alteration to a trouser waist, seat or pocket;
. Alteration to a jacket hem;
. Alteration to an open buttonhole jacket sleeve (standard);
. Alteration to a jacket sleeve (from the top).
- they enjoy access to loyalty programme sales organised at A.P.C.’s discretion in stores and on the Website, during which discounts will be offered;
- they qualify for free delivery in the Eligible Area for all orders placed on the Website.
No loyalty points are deducted from the Member’s loyalty programme account for using the loyalty rewards set out above.
4.3. 800-loyalty point threshold
When the Member reaches the 800-loyalty point threshold, they will qualify for the A.P.C. Loyalty Programme offer, which enables them to receive a free item from an identified selection of items. Qualifying for the A.P.C. Loyalty Programme offer triggers the automatic deduction of 800 accrued points.
The A.P.C. Loyalty Programme offer is valid for 12 months following the date on which the 800-loyalty point threshold is reached, regardless of any changes to the Member’s loyalty point balance during this 12-month period (hereinafter referred to as the “Validity Period” of the A.P.C. Loyalty Programme offer).
The same Member may not receive more than  items over the same rolling 12-month period under the A.P.C. Loyalty Programme offer, regardless of how many points are accrued over this 12-month period.
The A.P.C. Loyalty Programme offer is valid:
in A.P.C. stores by providing the loyalty programme number and proof of identity;
on the Website, to the explicit exclusion of the <apcstore.co.uk> website, by logging into their customer account linked with their loyalty programme number via the “Loyalty” page. The Member may then place an order for their free item (hereinafter the “Loyalty Programme Order”). We provide free standard delivery for Loyalty Programme Orders in the Eligible Area.
In particular with regard to implementation of the A.P.C. Loyalty Programme offer in the United Kingdom, on the <www.apcstore.co.uk> website:
The Member will be informed that they are eligible to receive the free item when they visit an A.P.C. store located in London (United Kingdom) or by phone at the number entered in their loyalty programme account, and only at one of the A.P.C. stores selected in London (United Kingdom) as specified in the Member’s loyalty programme account.
To benefit from the A.P.C. Loyalty Programme offer in an A.P.C. store, the same process as set out above for the rest of the Eligible Area will apply.
However, if the Member chooses to benefit from the A.P.C. Loyalty Programme offer by phone, they must provide their loyalty programme number, contact details for verification, and references of the model chosen from the selection of models eligible for the A.P.C. Loyalty Programme offer, which they would like to receive in return for the accrued 800 loyalty points.
A.P.C. staff will check that the Member is eligible for the A.P.C. Loyalty Programme offer and the availability of the item:
If the item is available: A.P.C. staff will carry out the transaction under the A.P.C. Loyalty Programme offer.
If the item is not available in the store but in the A.P.C. network: A.P.C. staff will offer the Member to arrange for the chosen item to be transferred to the store and inform the Member when it is received to carry out the transaction;
If the item is not available in the store or in the A.P.C. network: A.P.C. staff will ask the Member to choose another model available in the selection eligible for the A.P.C. Loyalty Programme offer or wait to benefit from the offer at a later date, within the limit of the Validity Period.
After the sale transaction, A.P.C. staff will send the item to the Member by the carrier chosen by A.P.C. (at its discretion).
The item will be delivered by parcel to the Member including information on the exchange process, where necessary. It is only possible to exchange the size of the item ordered (excluding the model), within the limit of one exchange.
If the Member wishes to exchange the item, they can contact the reference store by email or by phone to receive a return label by email. A.P.C. will pay the return postage.
Once the Member has returned the item and following receipt by A.P.C. staff, they will send the new selected item to the Member, subject to availability, in accordance with the same process set out above for the initial shipment.
Loyalty Programme Orders are always treated as separate orders: if the Member wishes to purchase items on the Website in addition to their Loyalty Programme Order, they will receive two parcels and only the Loyalty Programme Order will qualify for free delivery.
The item received under the A.P.C. Loyalty Programme offer in any country in the Eligible Area may be exchanged only once. The item received may only be exchanged for the same model in a different size. The Member must follow the standard exchange process. Therefore, an item ordered on the Website may not be exchanged in a store and, conversely, an item received in a store may not be exchanged online via the Website.
The item received as part of the A.P.C. Loyalty Programme offer may never be returned for payment of its equivalent value in cash or so that loyalty points are recredited to the Member’s loyalty programme account.
5 - Terms and conditions of use of the A.P.C. Loyalty Programme
Loyalty accounts are personal and individual. A customer (same name, same address) may only join the A.P.C. Loyalty Programme once: multiple accounts are not allowed. In addition, the same email address or the same telephone number may only be linked with one loyalty account.
The A.P.C. Loyalty Programme is reserved for individuals for their own, non-professional use.
The Member may not assign or transfer, in any way whatsoever, all or part of their rights and/or obligations under the A.P.C. Loyalty Programme without A.P.C.’s prior consent in writing. Loyalty points are personally linked to the Member and are consequently not assignable or transferable.
6 - Personal data
When the Member joins the A.P.C. Loyalty Programme, A.P.C., acting in its capacity as data controller, collects and processes the Member’s personal data. To join the Loyalty Programme, the Member must enter their title, last name, first name, email address and postal address.
Data collected is required for the purpose of membership of the Loyalty Programme and performance of the loyalty programme agreement entered into between A.P.C. and the Member. The Member’s personal data is stored for this purpose for the whole duration of their membership of the A.P.C. Loyalty Programme, followed by five years corresponding to the applicable legal limitation period.
Data collected in the scope of the A.P.C. Loyalty Programme (information on purchases and use of the Loyalty Programme) is also processed by A.P.C. for statistical purposes to pursue its legitimate interest and is stored for this purpose for three years before anonymisation.
Data collected by A.P.C. is only disclosed or made available to individuals on a need-to-know basis for the purpose of membership and running of the A.P.C. Loyalty Programme. This personal data is also disclosed to A.P.C.’s external service providers responsible for advertising and communication.
On joining the A.P.C. Loyalty Programme, the data on the online customer account or store customer account, depending on the channel used by the customer to join the A.P.C. Loyalty Programme, is automatically linked with the loyalty account. The Member is asked to check this data and, where applicable, add any data required that has not yet been provided to create the loyalty account.
Membership of the A.P.C. Loyalty Programme can only be taken into account if the mandatory data is accurate, complete and exploitable. Mandatory data is marked with an asterisk in the relevant forms.
The Member may provide their telephone number when joining the A.P.C. Loyalty Programme. In accordance with applicable legal provisions, the Member may register on the do-not-call list to opt out from telephone marketing calls at any time and free of charge.
The Member is liable for the accuracy of the data they provide for the purpose of creating their customer account and joining the A.P.C. Loyalty Programme.
The Member is liable for keeping their data up-to-date by amending their data in an A.P.C. store or on the Website. A.P.C. shall not be liable for the Member not receiving any communications, invitations, offers or items addressed to them under the A.P.C. Loyalty Programme due to inaccurate or outdated data.
In accordance with the applicable rules, the Member has a right of access, a right to rectification, a right to erasure, a right to restrict processing of their Personal Data, a right to object to processing of their Personal Data, a right to give instructions on what should happen to their Personal Data after their death, and the right to portability of their Personal Data.
7 - Term and termination
Membership of the A.P.C. Loyalty Programme is for an indefinite period.
7.1. Termination by the Member
The Member may terminate their membership at any time by sending their termination request together with a copy of their proof of identity by email to email@example.com.
Termination of membership of the A.P.C. Loyalty Programme will lead to the definitive loss of any accrued points.
7.2. Amendment and end of the A.P.C. Loyalty Programme by A.P.C.
A.P.C. reserves the right to amend the Loyalty Programme and its terms and conditions. It shall inform the Member of such amendments by the means considered to be the most appropriate by A.P.C. The most recent version of the terms and conditions applicable to the A.P.C. Loyalty Programme are available on the Website. Therefore, A.P.C. asks Members to consult the Website regularly.
A.P.C. reserves the right to suspend or end the Loyalty Programme subject to first informing the Members with reasonable notice. If the A.P.C. Loyalty Programme is stopped, Members who have gained rewards (eligibility for loyalty rewards and the A.P.C Loyalty Programme offer) will continue to benefit from these rewards during the remaining period in accordance with Article 4 above.
The Member will not be entitled to any compensation as a result of any amendment, suspension or termination of the A.P.C. Loyalty Programme.
7.3. Suspension or deactivation of a loyalty programme number by A.P.C.
A.P.C. reserves the right to suspend or deactivate a Member’s loyalty programme number, which will result in the cancellation of their accrued points, without the Member being entitled to claim any compensation:
- In the event of conduct likely to disrupt the proper functioning of the A.P.C. Loyalty Programme, and in particular in the event of fraud, attempted fraud, or in the event of misuse or attempted misuse of rewards offered under the A.P.C. Loyalty Programme;
- In general, in the event of non-compliance with these Terms and Conditions.
In the event of complete lack of activity on the Member’s account(s) with which their loyalty programme number is linked during 36 consecutive months, and if the Member does not make any purchases using their loyalty programme number during this period, their membership of the A.P.C. Loyalty Programme will be automatically terminated and their loyalty programme number will be deactivated.
A.P.C. will suspend or deactivate the Member’s loyalty account after informing them by email sent to the email address provided when they joined the A.P.C. Loyalty Programme.
8 - Liability
A.P.C. shall use its best efforts to ensure the proper functioning of the Loyalty Programme. However, A.P.C. shall not be liable for any direct or indirect consequences of any failures or shortcomings in the Loyalty Programme.
9 – Information and complaints
For all requests for information, complaints or questions about the A.P.C. Loyalty Programme, Members are kindly asked to contact A.P.C. by email at the following address: firstname.lastname@example.org.
10 – Mediation
In accordance with the provisions of the French Consumer Code on amicable dispute resolution, A.P.C. adheres to the Centre de Médiation Medicys, whose address is as follows: 73 Boulevard de Clichy, 75009 Paris - https://conso.medicys.fr/.
The Member may use Medicys mediation services free of charge for any unresolved dispute relating to membership and running of the A.P.C. Loyalty Programme. In accordance with Article L 612-2 of the French Consumer Code, the Member must first give notice of their complaint to A.P.C. customer service.
In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has implemented an Online Dispute Resolution platform to enable alternative online dispute resolution between consumers and traders in the European Union. This platform is available at the following link: https://webgate.ec.europa.eu/odr/.
11 - Applicable law
These Terms and Conditions are governed by French law.
Updated on 03/14/2023
Returns and exchanges always free